How to shop?

Initial notice - firearms

• The sale of firearms, ammunition, primers and gunpowder is possible, among other things, only upon presentation of a valid firearms licence or firearms business licence; for this reason we do not sell firearms through the e-shop; we only advertise them. From the customer’s point of view, this is only a reservation; the actual sale takes place only with the customer present in person after presenting the required documents. We do not ship firearms, ammunition, primers or gunpowder in any way.

Registration

• If you shop with us regularly or intend to become our business partner, we strongly recommend registering. It is simpler and faster for both you and us.
• You can find the link for registering a new customer (or dealer) on the e-shop page (eshop.bestpatron.eu) in the upper right under the shopping cart.
• After filling in the registration details, simply enter the verification code, agree to the terms and click “Register new user”.
• Registered users only need to log in and the required details will be filled in automatically during checkout.

Choosing goods

• You can search for products using the full-text search at the top, or browse our range by selecting a category or subcategory.
• Add a product to the cart by clicking “Buy” or “Add to cart” in the product detail; you can also adjust the ordered quantity.
• All products show our stock availability:
  • In stock means that at least one piece of the product is physically in stock
  • On request means that we must order the product from the manufacturer, either periodically or at the request of customer(s)
  • Out of stock, sold out indicates goods that are sold out and are very unlikely to be restocked
  • Cannot be ordered – military material means goods we list as an example of what the given manufacturer also produces. However, since this is military material, we do not stock or sell products marked this way.

Cart

• You can view the contents of your cart by clicking in the upper right.
• You can make changes and increase or decrease quantities; in that case, do not forget to click “Recalculate/save”.
• If you need to give us important information about the order (for example, that you need the parcel shipped no earlier than in a week due to unavailability, etc.), you can use the “Order note” field below the list of goods in the cart.
• Once you are satisfied with your selection, you can proceed to checkout by clicking “Complete order”.

Shipping and payment

• You can choose from the following shipping options:
  • In person at Kloboučnická 24, Prague 4 Nusle. However, because we do not operate as a brick-and-mortar shop and do not have fixed opening hours, it is always necessary to arrange the handover time by phone (777 978 542).
  • DPD (Czech Republic only) – for orders over CZK 5,000 with a parcel weight up to 20 kg, shipping is free; in other cases DPD shipping costs CZK 110. Goods are then paid for by cash on delivery, either in cash or by card, depending on the selected option. Please note that card payment is subject to a fee of 1.5% of the total order price.
  • PPL (Slovakia only) – for orders over CZK 10,000 (approx. €390), shipping is free; in other cases PPL shipping to Slovakia costs CZK 300 (approx. €12). You can pay for the goods by cash on delivery, either in cash or by card.
  • Abroad – to countries outside the Czech Republic and Slovakia we send parcels via EMS or TNT; the price varies by destination.

Completing the order

• After choosing the shipping and payment method, you must fill in billing and delivery details; if you are logged in, this information will be filled in automatically.
• Once the details are completed, you can proceed to the final step of the order. Please carefully check the entered details and ordered products. After agreeing to the processing of personal data, you can place the order; we will prepare it as soon as possible and inform you about its status.

Order statuses

• We will inform you by e-mail about every important change in the order status.
• After receiving the order, one of our administrators will take care of you; you will receive their contact details in case you need to ask, arrange or change anything.
• This will be followed by dispatch (DPD, PPL), or a payment request (personal pickup), then payment confirmation. Afterwards it is necessary to arrange the handover time by phone (777 978 542).

Backorder 

• If we cannot fulfil your order due to stock unavailability, we will continue to keep your order registered. Once the missing product is restocked, the order will be completed; before that, we will contact you to confirm the order.